Terms of service

What information do we collect?

We collect information from you when you register on the site, place an order, fill in a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the cookies section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the How can you opt-out, remove or modify information you have provided to us? section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and members-only content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

You can do this by contacting a DreamCatchers representative at info@dreamcatchers.com or by calling (855) DREAM-TEAM or (855) 373-2683 (calls are toll-free).

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term outside parties does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the My Account section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the My Account section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 15, 2019.

Mobile Message Service Terms and Conditions

Last Updated: 3/4/2025

Mobile Message Service Terms and Conditions Last Updated:3/4/2025

The DreamCatchers mobile message service (the "Service") is operated by DreamCatchers ("DreamCatchers," "we," or "us"). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

1. Types of SMS Communications

By opting into DreamCatchers SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DreamCatchers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.

Messages may include:

Transactional Messages: Order updates, delivery notifications, account alerts, and customer support messages.
Promotional Messages: Special promotions, discounts, new product launches, and cart reminders.

Message frequency may vary.

2. Fees and Charges

DreamCatchers does not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Check your mobile plan for details.

3. How to Opt-Out or Get Help

To opt-out at any time, text STOP to +1 (833) 791-9071. You will receive a confirmation message, and no further messages will be sent to your mobile device unless reinitiated by you.
For assistance, text HELP or email info@dreamcatchers.com.

If you have subscribed to multiple DreamCatchers mobile message programs, you must opt-out separately from each program.

4. Data Privacy & Security

We respect your right to privacy. To see how we collect, use, and protect your personal information, please review our Privacy Policy and Terms Of Service.

5. Service Disruptions & Carrier Liability

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including STOP or HELP requests, sent to a discontinued number may not be received, and we are not responsible for honoring such requests.

Wireless carriers are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number, and if you change your number, you must re-subscribe to the Service with your new number.

To the extent permitted by law, we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any actions you take based on received messages.

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from DreamCatchers, you may receive messages related to the following:

Public Service Announcements

Customer Care

Fraud Alert

Account Notifications

Example:

Hi [First Name],
We’ve noticed unusual activity on your DreamCatchers account. For your security, please review your recent activity as soon as possible.

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to Marketing Promotions or Offers.

Example:"Message frequency may vary. You may receive up to 2 SMS messages per week regarding Marketing Promotions, Offers or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from DreamCatchers by submitting an online form.

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (https://DreamCatchers.com)

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

Message frequency may vary

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.